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Do you need an interpreter? We have a variety of options to help you when visiting the clinic. You are welcome to bring a friend, family member or chaperone (18 years or over) to your consultation.
If this is not an option, here’s how we can help:
Limited English?
We can arrange an interpreter to be on the phone during your consultation. Regardless of whether it is in-person, by phone or video. An interpreter can also be on a call for a phone consultation. When booking your appointment please let us know if you need a translator and what language is required.
Hearing impairment?
We can communicate with our patients through Relay if a consultation or query is over the phone. If you have a face-to-face consultation, we use iSign.
Literacy support
Our Community Support Worker can visit you at home to help you with understanding any documentation or medication information.
Things to note:
- All interpreters must be over 18 years of age; this includes family members.
- Interpretation services are free for enrolled/registered patients.
- Bookings must be made two business days in advance of the appointment. If it is urgent, we will do our best to get the appropriate interpreter available in a timely manner.
- Our practitioners will talk in a short collection of sentences so the interpreter can gain the meaning and have time to interpret to you.
Click on a section to find answers to common questions
You will need to bring:
Need a interpreter?
If you cannot speak English then you will need a interpreter; this cannot be a family member or relative. We can arrange for a interpreter if required, simply let us know when booking the appointment.
There is an additional cost for a interpreter
We can normally get you in within 2-3 days of getting touch with us. It then takes approximately 2 working days to receive and review all of the results
During the medical you’ll have two consultations, one with a nurse and the second with a doctor. We endeavour to make these appointments one after the other, but depending on your urgency this may not always be possible.
The nurse consultation will take approximately 45 minutes. During this time we’ll complete a questionnaire about your health, as well as take measurements of you height and weight. We then take a digital photo which is uploaded to your eMedical case file.
We’ll also do the following tests:
Your consultation with a doctor will take approximately 15 minute appointments. This is a full physical examination, during which time you will need to remove all clothing except your underwear. The examination will involve contact with the doctor.
If you’re a woman over the age of 45 you will also require a breast examination, unless you've had one of the following within the last six months and can provide the results of the exam:
You comfort is important to us so let us know if you prefer either a male or female doctor.
You must use the General Medical if one of the following applies to you:
You must use the Limited Medical if one of the following applies to you:
If you are applying for a visa as the partner or dependent child of a New Zealand citizen or resident and you were not included in, or were withdrawn from the earlier residence application made by your partner or parent then you must use the general certificate.
You'll need a chest X-ray if:
If you're applying for a temporary visa and you intend to stay between 6-12 months
Immigration New Zealand maintain a list of countries, areas and territories with a low insidence of tuberculosis (TB).
If you are from, or have visited, a country, area or territory which is not on this list then you'll need a chest X-ray.
The Health Requirements (INZ 1121) guide has more details and includes the full list.
If you previously had a chest X-ray you may not be required to get a new one. If this applies to you, contact Immigration New Zealand to confirm whether or not you need a new X-ray.Children under the age of 11 and pregnant women are not required to have a chest X-ray, unless it is specifically requested by Immigration New Zealand.
You need to book a separate chest X-ray appointment as we don't complete X-rays at the medical centre.
Your options for getting a chest X-ray are:
