ManageMyHealth Incident
We have been alerted that there has been a cyber security incident involving unauthorised access to ManageMyHealth data. ManageMyHealth is a third-party patient portal system that integrates with our Practice Management System, and has provided a high level of value for patients and staff alike for approximately 10 years. We are therefore disappointed and concerned that such an incident has occurred.
We have been advised by ManageMyHealth that this incident affects approximately 126,000 patients, 6-7% of those registered on the platform. They have begun analysis to identify users affected and they expect to start notifying those affected within the next 48 hours. We have not had any indication if any of our patients are affected.
While ManageMyHealth have indicated that they will be contacting those affected, we also expect a next statement from ManageMyHealth on 2 January 2026 as further information is confirmed. We will update this page with any new information as it becomes available to be shared.
ManageMyHealth have now released a FAQ at https://managemyhealth.co.nz/faqs-cyber-breach/ to provide more information, and they also strongly recommend you read the guidelines provided by the government Own Your Online website https://www.ownyouronline.govt.nz/personal/get-protected
If you have further questions in the meantime then we suggest contacting ManageMyHealth directly via support@managemyhealth.co.nz.
Updated 9.18am, 3 January 2026
Christmas hours
We are closed from 5pm, Wednesday 24 December, and reopening at 8am, Monday 5 January 2026.
Between 29-31 December, you are welcome to book an appointment at Johnsonville Medical Centre for any acute health care needs. Please call them on 04 920 8850 for assistance.
If you need to see your GP for a long-term condition, we recommend booking an appointment with us in the new year.
Repeat prescriptions
To ensure we can process your prescription request on time, please have all requests for regular repeat medicines to us before Friday 19 December. If you are away on holiday, please let us know the local pharmacy at your destination and we can send your prescription there. Prescriptions requested after this date are not be guaranteed to be ready before Christmas.
Urgent care
If it is an emergency, please dial 111 for ambulance assistance.
If you need urgent care while we are closed, please visit either:
Wellington Accident and Urgent Medical Care
Adelaide Road
Newtown
7 days, 8am-9pm
Wellington Emergency Department
Wellington Hospital
24/7
Please note both of these are walk-in services so there may be a wait to be seen.
We wish you and yours a wonderful and safe festive season!
